Delivery Policy:
- Delivery through trusted courier services across Malaysia.
- Orders typically processed within 1-3 business days.
- Delivery times range from 3-7 business days, depending on location.
- Standard shipping charges apply, calculated at checkout based on delivery location.
- Free shipping available for orders over a certain amount.
- Tracking number provided via email upon dispatch for order monitoring.
- Currently, shipping is only within Malaysia; contact customer service for international inquiries.
- Report delivery issues (delays, damage) to customer service within 48 hours of receiving your order.
Refund Policy:
- Returns accepted within 14 days of receiving your order.
- Items must be unworn, unwashed, and in original packaging with tags attached.
- Sale items, custom-made items cannot be returned.
- To initiate a return, contact customer service with your order number and reason.
- Return items to the designated address (shipping costs may apply).
- Refunds processed to the original payment method within 7-14 business days after receiving the return.
- No direct exchanges; return for a refund and place a new order for different items.
Privacy Policy:
- Personal information collected includes name, email address, phone number, and shipping address during account creation or purchase.
- Information used to process orders, communicate, and enhance services.
- Promotional emails may be sent if opted in.
- Data security measures implemented to protect personal information; shared only with necessary third parties (payment processors, delivery services).
- Cookies used to improve user experience; acceptance or decline available through browser settings.
- Rights to access, correct, or delete personal information at any time; contact us for assistance.
Terms and Conditions:
- By using our website, you agree to comply with these terms.
- Customers responsible for maintaining confidentiality of account information and activities under their account.
- Strive for accuracy in product descriptions and images; no guarantee of error-free information.
- Prices subject to change without notice; rights reserved to correct pricing errors.
- All website content (text, images, logos) is the property of “Safi Jee Textiles” and may not be used without permission.
- Terms governed by the laws of Malaysia; disputes resolved in appropriate Malaysian courts.
- Rights reserved to modify policies at any time, with changes posted on the website.